Privacy Policy
Last updated: 22.06.2026
This policy explains what we do with your personal information when you contact us, request a quote, or use this website. We are Key Team Ltd, trading as Phoenix Pest Control.
Who we are
Key Team Ltd is the data controller for the information described in this policy.
- Company: Key Team Ltd (company number 17012907), registered in England and Wales
- Trading as: Phoenix Pest Control
- Address: 20 Cornwall Close, Rackheath, Norwich, England, NR13 6SU
- Email: info@phoenixpestcontrol.co.uk
- Telephone: 01603 336219
Questions about this policy or about your data should go to Daniel Humphreys at the email address above.
What we collect
When you contact us or request a quote: your name, telephone number, email address, the address of the property concerned, and whatever you tell us about the problem you are having.
When you telephone us: your number and a note of what was discussed. We do not record calls.
When you message us on WhatsApp: your number, your messages, and any photographs you send us. WhatsApp is operated by Meta and its own privacy terms apply to the transmission of those messages.
When you use this website: information collected by cookies and similar technologies, covered in the cookies section below.
We do not ask for special category data. If you tell us about a health condition — an allergy to stings, asthma, a pregnancy — because it affects how a treatment should be carried out, we record only what is necessary to carry out the work safely, and we rely on your explicit consent to do so.
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry and providing a quote | Steps taken at your request prior to entering into a contract |
| Arranging and carrying out the work | Performance of a contract |
| Passing your details to a technician so they can attend | Performance of a contract |
| Keeping records of treatments carried out | Legal obligation, and our legitimate interest in resolving disputes |
| Accounting and tax records | Legal obligation |
| Asking you to leave a review after a job | Our legitimate interest in obtaining feedback |
| Marketing emails or messages | Your consent, or our legitimate interest where you are an existing customer |
| Non-essential cookies and analytics | Your consent |
Who we share it with
Pest control technicians. To arrange a visit we pass your name, address, contact number and a description of the problem to the technician attending. They act as a separate data controller for the work they carry out.
Service providers. Our website host, email provider, and the software we use to manage bookings and send messages. They act on our instructions and are bound by contract.
Professional advisers and authorities. Accountants, insurers, or a regulator where we are required to disclose information by law.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Where your data is held
Our records are held in the UK and the European Economic Area. Some of our suppliers process data outside the UK. Where that happens we rely on UK adequacy regulations or on the International Data Transfer Addendum to the EU Standard Contractual Clauses. You can ask us for details of the safeguards that apply.
How long we keep it
- Enquiries that do not lead to work: 12 months from your last contact with us
- Customer and treatment records: 6 years after the last job, so we can deal with any claim or dispute
- Accounting records: 6 years after the end of the accounting period, as required by HMRC
- Marketing consents: until you withdraw consent, plus a record of the withdrawal itself
Cookies
This website uses cookies that are strictly necessary for it to function, which do not require your consent. It also uses cookies for analytics and performance, which are set only if you agree via the cookie banner.
You can change or withdraw your cookie choices at any time using the settings link in the banner, or by clearing cookies in your browser.
Your rights
Under the UK GDPR you have the right to:
- Ask for a copy of the personal data we hold about you
- Have inaccurate data corrected
- Ask us to delete data, where we have no continuing reason to keep it
- Ask us to restrict how we use your data while a query is resolved
- Object to processing carried out on the basis of legitimate interests
- Receive certain data in a portable format
- Withdraw consent at any time, where consent is the basis we rely on
To exercise any of these, email info@phoenixpestcontrol.co.uk. We will respond within one month. There is no charge unless a request is manifestly unfounded or excessive.
Marketing
We will only send you marketing messages if you have asked us to, or if you are an existing customer and the message relates to a similar service. Every message includes an unsubscribe link, and you can opt out at any time by replying or emailing us.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office:
- Website: ico.org.uk/make-a-complaint
- Helpline: 0303 123 1113
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Material changes affecting how we use your data will be notified to you directly where we hold your contact details.